BVI Photo Video shall accept orders solely submitted using the site checkout system. We do not accept orders over the phone, fax, telegraph, homing pigeon, smoke signals or another awesome but outdated form of commercial communication.

Before you gasp with outrage and indignation, please consider this for half a minute and you will see that placing orders online serves best to protect your rights and interest as it creates a documented trace of each transaction, which is impossible when taking orders over the phone or otherwise. Immediately after submitting your order, you will receive a confirmation email which irrevocably confirms all terms and prices under which you have placed it.


Delivery

Deliveries on the territory of Bulgaria are fulfilled by Speedy. During checkout, you may select delivery to your door, or a convenient courier office for pickup. Cost of delivery depends on the kind of delivery service you choose when placing your order. The following options are available:

• Pick-up from Speedy office (least expensive). Takes 1-2 business days from dispatch.
• Delivery to your door, economy service. Delivery is on the second business day following dispatch.
• Delivery to your door, expedited service. Delivery is on the next business day following dispatch.

Delivery on the territory of Romania and Greece are fulfilled by DPD. Only door to door service is available for these countries. Delivery requires signature so please make sure you provide an address where the courier can reach you in person.


Payment

Our customers in Bulgaria can pay for the ordered goods using one of the following options:

• Cash – the due amount is paid to the courier upon delivery (COD)
• Via credit/debit card (VISA and MasterCard) or PayPal
• Via bank transfer

Our customers in Greece and Romania can pay for the ordered goods via credit/debit card or PayPal.

Important: as PayPal does not support payment in BGN and RON yet, checkout using PayPal require you to switch the store currency to Euro before finalizing the order. Euro prices are calculated from BGN according to the fixed exchange rate (1 EUR = 1.95583 BGN) and from RON according to the exchange rate published at Yahoo Finance.

What this means for Romanian customers: if your credit/debit card is billed in Euro and you pay via PayPal, you will be charged the exact figure you see on the PayPal transaction statement. If, however, your credit/debit card is in RON or another currency, your bank will cross-convert the Euro amount into the card's currency, which may incur additional cost to you. This sucks but it's how banks work and there is absolutely nothing we can do about it.

All deliveries allow inspection before acceptance so that you can be confident that you have received the goods ordered.


Order Fulfillment Time

Orders placed between 4:30pm on a business day (Mon-Fri) are generally processed and shipped the same day. Orders placed after 4:30pm are processed on the next business day.

Delivery on the territory of Bulgaria takes different time depending on the type of delivery service you have selected:

• for courier office pickup, your package will be available after 9:30am on the day following dispatch of your order;
• for door to door delivery in Sofia, the courier will deliver on the next business day following dispatch of your order;
• for expedited door to door delivery in other locations where Speedy have offices, the courier will deliver on the next business day following dispatch of your order;
• for economy door to door delivery in other location where Speedy have offices, the courier will deliver on the second business day following dispatch of your order;
• for a small number of locations where Speedy do not have offices, delivery takes 1-3 business days.

Deliveries to Romania and Greece take 1 business day (for Bucharest and Thessaloniki), and 1-3 days for the rest of the territory.

After our staff has processed your order and hands it over to the courier for delivery, you will receive an email from the courier with the tracking number and the date of delivery. On the day of the delivery itself, you will receive an SMS message (for mobile phones only). Please note that BVI Photo Video staff does not call to confirm orders; your order is considered confirmed as soon as you finalize checkout.


Returns

You may return the purchased goods within 15 days from delivery and payment will be refunded to you in accordance with our Terms & Conditions. You may only return goods if unpacked, undamaged and in pristine condition. Please use the 'Returns' pages to initiate product return.


This document was last edited on September 19, 2017